Refund & Cancellation Policy

This Refund and Cancellation Policy outlines the process for cancelling an order or requesting a refund for a product/service purchased through the Platform.

1. Order Cancellation

  • Cancellation requests will be accepted within 10 days of placing the order.

  • Cancellations may not be accepted if:

    • The order has already been communicated to the seller/merchant, or

    • The product has been packed, shipped, dispatched, or is already out for delivery.

In such cases, you may reject the product at the doorstep.

2. Damaged or Defective Products

If you receive a damaged or defective product:

  • Report the issue to our customer support team within 10 days of delivery.

  • The seller/merchant will inspect and verify the claim.

  • Once the damage or defect is confirmed, we will process:

    • Replacement or

    • Refund, depending on product availability and customer preference.

3. Incorrect or Mismatched Product

If the product received is:

  • Not the same as shown on the Platform,

  • Not as per your expectations,

  • Incorrect size, wrong color, or wrong product delivered,

You must report the issue to customer support within 10 days of delivery.
Our team will review your complaint and take appropriate action.

4. Products with Manufacturer Warranty

For products that come with a manufacturer warranty, any issues, defects, or repairs must be directed to the manufacturer as per their warranty policy.

5. Refund Timeline (Updated to 3–5 Working Days)

For all refunds approved by Eyebrawn Technologies Private Limited:

  • Refunds will be initiated within 3–5 working days after approval.

  • The amount may take additional time to reflect in your bank/wallet depending on your payment provider.

Return Policy

We offer the option of refund or exchange within 10 days from the date of delivery.

If 10 days have passed since delivery, we cannot offer any return, exchange, or refund unless covered under a special case or manufacturer warranty.

1. Eligibility Conditions for Returns / Exchanges

To qualify for a return or exchange:

  1. The product must be unused, undamaged, and in original condition.

  2. The product must be in its original packaging.

  3. Items purchased during sale / offer periods may not be eligible for return or exchange (unless defective).

  4. Only defective or damaged items will be eligible for replacement.

2. Non-Returnable Items

Certain product categories may be non-returnable due to hygiene, safety, or product type.
Such products will be clearly marked as “Non-returnable / No Refund / No Exchange” at the time of purchase.

3. Return Processing

Once your returned item is received:

  1. We will email you regarding the receipt of the returned product.

  2. The product will undergo a quality check.

  3. Once approved, your request (refund or exchange) will be processed according to this policy.

If the product fails the quality check (e.g., used, damaged, missing parts), the return may be rejected and the product will be shipped back to you.

4. Exchange Processing

For approved exchange requests:

  • Replacement will be arranged and dispatched within 5–7 working days, subject to stock availability.

  • If replacement is not available, a refund may be issued.