1. Introduction

This Privacy Policy describes how Eyebrawn Technologies Private Limited and its affiliates (collectively “Eyebrawn Technologies Private Limited”, “we”, “our”, “us”) collect, use, share, protect, and otherwise process your personal data through our website https://eyebshop.in/ (“Platform”).

You may browse certain sections of the Platform without registering. We do not offer any product/service under this Platform outside India. Your personal data will be stored and processed primarily in India.

By accessing this Platform or providing your information, you agree to be bound by this Privacy Policy, the Terms of Use, and applicable product/service terms. If you do not agree, please do not use the Platform.

2. Collection of Information

We collect personal data when you use our Platform, services, or interact with us. This includes information provided at the time of registration, purchase, or through customer support.

Personal information we may collect:

  • Name

  • Date of birth

  • Address

  • Telephone / Mobile number

  • Email address

  • Proof of identity or address

  • Order and transaction details

  • Account login details

Very Important – Financial Information

✔ We DO NOT collect or store your bank account details, full credit or debit card numbers, CVV, PIN, or complete payment instrument information.
✔ All payments on Eyebshop are processed securely through third-party payment gateways.
✔ The merchant (Eyebrawn Technologies Private Limited) cannot view, access, or store your banking or card details.

We may only receive:

  • Masked/partial card details (e.g., XXXX XXXX 1234)

  • Payment status (success/failure)

  • Transaction ID from payment gateway

Other information we may collect:

  • Behavioral data (pages viewed, time spent, preferences)

  • Device information, IP address, browser type

  • Cookies, web beacons, tracking data (as per cookie policy)

  • Information from third-party partners when you use their services along with our Platform

If any third-party business partner collects your personal data directly, their privacy policy applies. We are not responsible for third-party privacy practices.

If anyone contacts you claiming to be from Eyebrawn Technologies Private Limited asking for card PIN, CVV, password, or UPI PIN — do not share. Report immediately to law enforcement.

3. Usage of Information

We use your personal data to:

  • Provide products and services

  • Process orders and payments

  • Assist sellers/business partners in fulfilling orders

  • Improve customer experience

  • Resolve disputes and troubleshoot issues

  • Conduct research, analysis, and surveys

  • Detect fraud, misuse, or illegal activities

  • Enforce terms & conditions

  • Inform you about offers, discounts, products, and updates

  • Customize your shopping experience

If you do not allow collection of certain information, some services may not function properly.

Marketing communication can be opted out anytime.

4. Sharing of Information

We may share your personal data with:

Internal:

  • Group companies

  • Affiliates

  • Related corporate entities

External:

  • Sellers on the Platform

  • Business partners

  • Logistics and courier partners

  • Payment gateway providers

  • Prepaid instrument issuers

  • Reward program partners

  • Service providers (technical, customer support, analytics, marketing)

Sharing is done only for:

  • Order fulfillment

  • Customer service

  • Advertising and marketing

  • Fraud detection

  • Legal compliance

We may also disclose information to government or law enforcement agencies when required by law.

5. Security Precautions

We adopt reasonable security practices and follow industry standards to protect your personal data from unauthorized access, disclosure, alteration, or misuse.

  • Data stored using secure servers

  • Encrypted connections (HTTPS/SSL)

  • Access restricted only to authorized personnel

However, transmission over the internet is never fully secure. By using the Platform, you accept these inherent risks.

You are responsible for maintaining the confidentiality of your login credentials.

6. Data Deletion and Retention

Account Deletion

You may delete your account anytime from your profile/settings. All associated personal information will be deleted.

Deletion may be delayed if:

  • There are pending orders

  • Refunds/claims are open

  • Legal or audit requirements exist

Data Retention Timeline

  • Personal data → retained for up to 6 months after account deletion

  • Transaction records → retained for 5–10 years (tax & compliance laws)

  • Customer support records → retained for 1–3 years

  • Anonymized data → retained indefinitely for analytics

We use secure deletion methods to ensure information cannot be recovered.

7. Your Rights

You may:

  • Access your personal data

  • Update or correct information

  • Request deletion

  • Withdraw consent

These actions can be done from your account or by contacting us.

Please note:
Withdrawal of consent may limit your ability to use certain services.

8. Consent

By using the Platform and providing your information, you consent to:

  • Collection, use, storage, and processing of your data

  • Contact via SMS, phone call, email, or messaging apps

  • Sharing information with affiliates/business partners as described

If you share information of another person, you confirm that you have the authority to do so.

To withdraw consent, email the Grievance Officer with the subject line:
“Withdrawal of consent for processing personal data”

Requests may be verified before action.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.
Significant changes will be notified as required under applicable law.

Please review this page periodically.

10. Grievance Officer

Name: MANI GOPAVARAPU (DIN)
Company: Eyebrawn Technologies Private Limited
Address:
31-7-100, Revenue Ward 21,
Gnanapuram, Kummariveedhi,
Visakhapatnam, Andhra Pradesh – 530004

Phone: +91 7250634181
Email: chhanda@eyebshop.in
Availability: Monday to Friday (9:00 AM – 6:00 PM)